DOMESTIC
• Free standard shipping within Australia for jewellery items.
• With tracking - $8.55 for security and delivery tracking for jewellery items.
• Shipping costs for clothing and other accessories is not included with items for sale, and is $8.55 for standard domestic shipping which includes tracking.
• Once items are ordered, every product of ours is inspected thoroughly before shipping.
• Regular shipping may take between 7 – 14 days for delivery.
If you wish to receive more information, feel free to contact us at [email protected].
INTERNATIONAL
We send our products all around Australia and the world. Please email us at [email protected] to calculate your postage and process payment.
___________________________________________________________________________
ABOUT US
MADE BY MARIANTHI operates according to Australian Consumer Law. We are a registered Australian business.
Please note: Every item of ours is carefully made by hand in the studio.
• Refunds are not given for change of mind or if you ordered the wrong item, so please consider your purchase carefully.
• Refunds are not given for faults or damage caused by misuse of the product.
• Please only use the product for its intended purpose.
• Depending upon the type of fault, we can offer repair, refund or exchange.
• If you notice a fault, please stop using the product and contact us immediately.
RETURNS
Please e-mail [email protected] with a description and / or images of the fault, a request for refund, repair or exchange, and your receipt within 14 days. Please email us for postal address.
Please note: We are not liable for shipping costs of return items.
• When we receive the item we will assess the fault and email you to confirm or discuss your request.
• If you choose a refund for the original price paid for the item(s), you will be refunded to the payment method used for the purchase excluding the shipping fee.
• If you choose repair or exchange, we will advise you of the expected wait time. We will then repair and return your product or make and send a new one as quickly as possible.
• Items are to be unused and in the same condition that you received it.
• Returns are only accepted on full sale price items only.